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DELL Upgrade from 1Y Basic Onsite to 3Y ProSupport Plus
xOut of Stock
Contact your account manager
- Upgrade from 1Y Basic Onsite to 3Y ProSupport Plus
SKU #: DOL3_1OS3PSP
UNSPSC #: 81111818
- Maximum uptime with predictive and self‐healing support - SupportAssist technology helps detect issues before users are impacted and can automatically create cases and run remediation scripts on eligible systems, reducing both incidents and time to resolution.
- Accidental Damage protection for real‐world use - Coverage for qualified drops, spills and electrical surges on supported devices helps customers avoid unexpected repair bills and device replacement costs, especially in high‐risk or highly mobile environments.
- Data control with Keep Your Hard Drive - If a covered drive fails, customers keep the drive and its contents while Dell replaces the hardware—supporting compliance, audit and data‐privacy requirements where sensitive data cannot leave the premises.
- Priority, 24x7 access to experts plus NBD onsite repair - Customers get around‐the‐clock priority routing to experienced ProSupport engineers and next business day onsite service after remote diagnosis for covered issues, helping resolve problems faster and minimize downtime.
- Lower IT burden and more predictable costs - By bundling advanced support, logistics, and protection in a single offer, ProSupport Plus reduces the volume and complexity of break/fix work for IT and helps avoid unplanned out‐of‐warranty expenses over the PC lifecycle.
| SKU | DOL3_1OS3PSP |
|---|---|
| Manufacturer | DELL |
| Availability | Out of Stock |
| Features | |
|---|---|
| Web support | Yes |
| Troubleshooting | Yes |
| Service type | ProSupport Plus |
| Service included | Parts and Labour |
| Parts replacement | Yes |
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Compatibility | DELL PRO 14 PC14255 DELL PRO 14 PC14250 DELL PRO 16 PC16250 DELL PRO 16 PC16255 |
| Technical details | |
|---|---|
| Service included | Parts and Labour |
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Compatibility | DELL PRO 14 PC14255 DELL PRO 14 PC14250 DELL PRO 16 PC16250 DELL PRO 16 PC16255 |
ProSupport Plus is Dell's most complete support service, enabling access to customizable, self-healing scripts that prevent issues before they happen, making it even easier to deploy fleetwide fixes and optimize PC performance automatically. This is combined with coverage for accidents, hard drive retention, prioritised 24x7 direct access to in-region expert support, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
Solution providers and end-customers can view and manage health, application experience, and security score, plus take action across the entire fleet, log tickets, and self-dispatch parts, all from a single portal. ProSupport Plus enables businesses to analyze usage patterns and identify opportunities to optimize end-user device strategy, maximizing productivity and employee satisfaction.
*Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.
| Features | |
|---|---|
| Web support | Yes |
| Troubleshooting | Yes |
| Service type | ProSupport Plus |
| Service included | Parts and Labour |
| Parts replacement | Yes |
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Compatibility | DELL PRO 14 PC14255 DELL PRO 14 PC14250 DELL PRO 16 PC16250 DELL PRO 16 PC16255 |
| Technical details | |
|---|---|
| Service included | Parts and Labour |
| Number of years | 3 year(s) |
| Service time (hours x days) | 24x7x365 |
| Phone support | Yes |
| Compatibility | DELL PRO 14 PC14255 DELL PRO 14 PC14250 DELL PRO 16 PC16250 DELL PRO 16 PC16255 |
